A Customer testimony (Saturn Industries)

A Customer testimony (Saturn Industries)

Below is the testimony of a satisfied customer. We are very proud to have exceed his expectations and that he was able to continue his trip without any problem.

Saturn Industries,

We much appreciate the extra effort and service we received last week. 

As background, a group of eleven of us from central Minnesota were driving through Winnipeg on Friday morning on our way to Snow Lake for a week of fishing. At about 1:30 AM, a hub on one of the boat trailers broke about 5 km south of Morris.  Sparing the details, Dr Hook Towing hauled the trailer to your shop with the hope that you could repair it.

We got to your shop before sunup, noticed the shop was closed, and started unloading the trailer in your parking lot. Midway, Paul arrived, and without hesitation asked us to unload the trailer in your backyard. A few minutes later, Kelly arrived and listened to our predicament. 

The initial assessment was that it would take four weeks to order the needed parts, which would have killed our trip and required us to make another lengthy round trip to retrieve the trailer. 

Within a few minutes, Paul and Kelly came up with a creative solution that could use on-hand parts at a reasonable cost. Sparing the details, by the end of the day, we were on our way to Snow Lake with the repaired trailer. 

When we pulled into your parking lot in the wee hours of Friday morning, we were uncertain if you had the capability or capacity to repair the trailer ... particularly for some unannounced out-of-towners.  When we left, we are impressed with the service, and ecstatic to be on our way. 

Throughout the process, both Paul and Kelly are calm, caring, and creative.  We very much appreciate their their help and attention, as well as the crew that made the actual repairs.  It's nice to receive such terrific service in a time of need. 

Thank you. 

Pat Zabinski (with Kevin Hinkemeyer)

Stewratville. MN